Question 1

Can I have my ring engraved?

Accepted Answer

Yes, we can have engraving on most of our designs. You can leave us a note during the purchase, and we will take care of everything. Most designs can have up to 15 characters engraved on them. Reach out to our support to inquire about specific designs	exts. If we encounter any engraving request that we can't do, we will reach out and let you know.*Please note that an engraved ring will not enjoy our 30 days money-back guarantee or exchange period.

Question 2

Can I customize an order?

Accepted Answer

Yes, absolutely! If you’d like to customize a design available on our site, or have a completely different design in mind, feel free to share it with our support team via our email: service@kntjewelry.com. They will consult with our jewelry designers to determine if the design is feasible.*Please be informed that custom-made orders are non-returnable and non-exchangeable, but are eligible for our resizing policy and Lifetime Warranty.

Question 3

How do I find out my ring size?

Accepted Answer

At KNT Jewelry, we offer free ring sizers for our entire range. Measure your ring size comfortably at home for that perfect fit.

Question 4

How long does shipping take?

Accepted Answer

We use FedEx priority/UPS SAVER overnight shipping in the USA and international priority outside the US. Shipping and delivery usually take two days, but if we're experiencing delays with our courier or a failed delivery attempt, it probably takes a bit longer.International shipping can take up to a week and will depend on the local customs agency.When asked to pay customs taxes due to your country's laws, please do so as soon as possible to avoid any delays with your order delivery. You can read more about our shipping policy on our website page here.

Question 5

When will my order ship out?

Accepted Answer

Our orders typically take 2-3 weeks to craft and ship out of our offices.We use FedEx priority/UPS SAVER overnight shipping services and will send tracking information via email once your order is on its way to you. You can also contact us via email: service@kntjewelry.com if you have any query.

Question 6

How to track my order?

Accepted Answer

After the items are crafted, you will receive a tracking number through email to check your order status.

Question 7

Can I make a phone order?

Accepted Answer

Unfortunately, we're not accepting phone orders at this time. Please purchase through our website: https://kntjewelry.com/

Question 8

Can I get help with placing an order?

Accepted Answer

We’d be happy to assist you! You can get in touch with us via phone at +1 (888) 495-4786, by clicking the chat icon with our logo (at the bottom right corner of the website) to our online chat, or by email at service@kntjewelry.com and we will get back to you soon.

Question 9

What is your return policy?

Accepted Answer

We offer a free 30-day return. Please check: https://kntjewelry.com/pages/return-policy for more information.

Question 10

How long until I get my refund?

Accepted Answer

Your refund might be processed within up to 14 days.

Question 11

How do I start a return?

Accepted Answer

We'll send you a form and an insured shipping label. Please contact our support team for return assistance via service@kntjewelry.com.

Question 12

Can I change payment methods?

Accepted Answer

Yes, we will assist you in changing your payment method due to your demand within 1 to 2 business days.

Question 13

Lifetime warranty, what does it include?

Accepted Answer

Our jewelry comes with a lifetime warranty that includes the first resize for free (for the first year), rhodium dipping, and more.If you have any questions about our policy, feel free to reach out us via email: service@kntjewelry.com.

Question 14

The ring I ordered is too big\small. Can I resize it?

Accepted Answer

Yes! With every ring purchase, we offer the first resize of your ring free of charge.This offer is valid for a year, starting the count from the day you received your ring.To start a return, please fill in your request information over here: https://kntjewelry.com/pages/about-us or email us at service@kntjewelry.com.Per our quick verification, we will guide you through our fast and precise return process.

Question 15

14K vs. 18K gold: Which is better for daily wear?

Accepted Answer

Both 14K and 18K gold are far more durable than pure gold due to the addition of alloy metals (such as copper, silver, nickel, zinc,...). However, the higher concentration of gold in 18K jewelry makes it softer and less durable than 14K gold. This makes 14K jewelry better for everyday wear if you’re concerned about scuffs and scratches.Read about 10K, 14K, 18K, and 24K gold ➝

Question 16

Are moissanite and lab diamonds the same gemstone?

Accepted Answer

No, lab-grown diamonds and moissanite are not the same. Lab-grown diamonds are made of pure carbon, which are identical to mined diamonds; while moissanite is composed of silicon carbide.To the untrained eye, moissanite looks like a lab diamond. This is why some consumers choose moissanite as a diamond alternative for more affordable engagement rings and wedding bands. However, moissanite is graded differently and has a lower market value than both natural and lab diamonds.Read more Moissanite vs Diamond Comparison ➝

Question 17

Are your diamonds certified?

Accepted Answer

Yes! All of our lab diamonds are certified by IGI—the globally recognized jewelry certification lab that assesses and grades lab diamonds, natural diamonds, and many other gemstones.About Us

Question 18

Can I change payment methods?

Accepted Answer

Yes, we will assist you in changing your payment method due to your demand within 1 to 2 business days.Contact us via Email or Whatsapp

Question 19

Lifetime warranty, what does it include?

Accepted Answer

Our jewelry comes with a lifetime warranty that includes the first resize for free (for the first year), rhodium dipping, and more.If you have any questions about our policy, feel free to reach out to us via email: service@kntjewelry.com.

Question 20

Can I customize an order?

Accepted Answer

Certainly! We provide free name engraving on all purchases, giving you the chance to personalize your jewelry.If you want to modify a design from our website or have an entirely unique idea in mind, don’t hesitate to send it to our support team at service@kntjewelry.com They’ll work with our jewelry designers to assess whether your design can be brought to life.*Please be informed that custom-made orders are non-returnable and non-exchangeable, but are eligible for our resizing policy and Lifetime Warranty.

Question 21

How will I know I have the right size?

Accepted Answer

The right ring size will feel snug enough to stay on your finger but loose enough to slide over your knuckle.

Question 22

Does band thickness affect ring size?

Accepted Answer

Yes, the thickness of a ring can impact how it fits. Wider bands tend to feel tighter on the finger, and stacking multiple rings may require a larger size. To get the best fit, use a ring sizer that matches the thickness of the ring you plan to wear.

Question 23

What if I order the wrong ring size?

Accepted Answer

If you order the wrong ring size, contact us within 60 days of shipment or showroom pickup to start the free resizing process. We’ll confirm your new size and adjust your ring at no cost.Within 12 months from the shipping confirmation date, rings purchased directly from KNT are eligible for the first re-size free of charge. Or they may be exchanged for the correct size within our 30-day exchange policy.For more details, visit our Free 30-Day Returns & Exchanges and Re-Sizing Policy.

Question 24

What happens when my ring is resized?

Accepted Answer

Jewelers adjust your ring by adding or removing a small piece of metal from the back of the band, then carefully soldering it back together so the change is invisible.

Question 25

Are there any types of rings that can't be resized?

Accepted Answer

Yes, some rings, such as eternity bands, open bands, and alternative metal styles, cannot be resized due to their design and material. Custom-made KNT orders, including engraved items, are also not eligible for this return policy and are non-refundable. However, you can exchange it for a different size within our 30-day free exchange period.

Question 26

What is the average ring size for women?

Accepted Answer

Most women's ring sizes fall between 5 and 7, with size 6 being the most common. We offer women's rings in sizes 3 to 12 (US sizes), with custom options available for other sizes. You can refer to our online ring size chart for precise millimeter measurements.

Question 27

What is the average ring size for men?

Accepted Answer

Men’s ring sizes typically range from 8 to 10, with size 9 being the most popular. We offer men's rings in sizes 3 to 12 (US sizes), along with custom sizing options. Check our printable ring size chart for detailed measurements and sizing guidance.

Question 28

Are men's and women's ring sizes measured on the same scale?

Accepted Answer

Yes, women’s and men’s ring sizes are measured on the same scale.

Question 29

How do I secretly find out someone else's ring size?

Accepted Answer

Planning a surprise romantic and creative proposal? You can find out your partner’s ring size without them knowing. The simplest way is to ask their friends or family. Another option is to measure a ring they already wear to get an accurate size.

Question 30

What is the average carat size for engagement rings?

Accepted Answer

The typical engagement ring features a diamond around 1.5 carats. Lab-grown diamond engagement rings tend to be slightly larger on average compared to natural diamonds.

Question 31

Which engagement ring shape looks the biggest?

Accepted Answer

Marquise, oval, and pear-shaped diamonds create the strongest illusion of size. The marquise cut: With its elongated form and pointed ends, maximizes surface area. The oval cut: Enhances size while offering an elegant, flattering shape. The pear cut: Combines round and marquise features for an even larger appearance.

Question 32

How to change your engagement ring’s carat size?

Accepted Answer

You can enhance your engagement ring’s look without changing the diamond’s carat size. Adding stackable bands or a halo setting helps increase the overall sparkle and makes the central stone appear larger. Some couples also choose to upgrade the diamond later for anniversaries or milestones, allowing for budget flexibility and preferences over time.

Question 33

Can you tell the difference between a 1 carat and 0.9 carat diamond ring?

Accepted Answer

The 0.1ct difference between 0.9ct and 1ct is minimal - typically a difference of around 0.2mm in the diamond’s length. For most people, the difference between a 1 carat and a 0.9 carat diamond ring appears minimal and not noticeable.

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